Summary

FINALLY FOUND AN AWESOME JOB.
​Desktop Support Technician
April 2024 - current

Technical Support
September 2019 - March 2024

Over 10+ years of professional work experiences completing technical/desktop support, web development, retail, administrative/receptionist, customer service, business analyst, technology, order processing, data entry, office management, inventory management and product management related tasks.  Types: 92 WPM with 100% accuracy.
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Achievements

• Handles companies going digital and paperless
• ​Building Management: sets up Audio Visual Equipment

Awards and/or Certification

• Certified Quality Inspector: 8 months of training in a fast-paced environment and 12 hour days
• AmeriCorps Education Award: Assisted the university with IT Support

Skills
Data Entry

• 10-Key, Spreadsheets, invoice processing, billing, filing and data archiving, advanced Microsoft Office Suite knowledge, maintain reports, provide ad hoc reporting needs

Business & Software/procedure

• Handles office management (HR/Time Cards/Payroll/insurance), inventory management, and product management duties
• Microsoft Office Suite, ProCare Accounting Software, QuickBooks, SharePoint, Remote Desktop Support
• Languages/Tools: PHP, SQL, Java, HTML, HTML5, CSS, SAP, Cloud
• Intermediate conversationalist with Chinese and Spanish speaking knowledge
• Manages appointments and events through advanced Microsoft Outlook 2010 and 2016 features
• Proven experience developing well-structured training materials and training plan

Experience
Account Executive | Internship | CA 07/21/2019 – 08/13/2019

• Was the Go-To account manager for any new customers I signed up
• Provided quality customer service for Xfinity products (TV/Phone/Internet/Security) at Wal-Marts, Best Buys and Fry’s Electronics stores
• Attended management training programs
• Cross-trained with other co-workers to meet office quotas
• Trained new recruits

Office TECH ADMIN | Makeup Co. | Seasonal | CA 07/01/2019 – 07/15/2019

• Assisted the CEO in handling business licenses to register the company (new company has been open for 1 year since April 13, 2018)
• Designed documents and photography portfolio
• Set up office computers, configured wireless printer drivers, connected new office phone lines
• Troubleshoot and set up wireless Internet
• Worked with third party vendors for any software upgrade and support issues
• Fulfilled and shipped orders
• Handled the disposing of malfunctioned office equipment; upgraded and assisted in licensing new office computers
• Researched, ordered and purchased office equipment with the company credit card

IT Support & Billing assistant | Demolition Services | CA 04/2019 – 05/2019

• Handled the company going paperless and digital
• Identified hardware/software issues; Primary contact for technical hardware/software user support issues
• Troubleshoot and set up wireless Internet
• Worked with third party vendors for any software upgrade support issues
• Entered invoices and billing data into Quickbooks
• Handled the disposing of malfunctioned office equipment; upgraded and assisted in licensing new office computers
• Researched, ordered and purchased office equipment with the company credit card such as printers, mobile device equipment, and any other office supplies
• Verified job descriptions and Web postings

BUSINESS ANALYST | Tech 06/2004 – 01/2019 PART TIME

• Identified hardware/software issues; Primary contact for technical hardware/software user support issues
• Provided hands-on and remote customer satisfaction guaranteed services and tech support via telephone and video apps
• Entered data, scanned documentation, and multi-tasked in an OBGYN Medical Office
• Contracted Administration and Legal to onboard vendors, suppliers and products
• Transferred existing production, packaging and labeling protocols into ISO format
• Utilized the Sage inventory system for data entry tasks
• Performed quality assurance, packaging and labeling materials duties

Inventory Admin Assistant | Uniform apparel co. 09/2016 – 09/2017 FULL TIME

• Collaborated with other Customer Service Representatives on Google Hangouts and Microsoft Outlook to effectively and promptly correspond with customers for customer satisfaction guaranteed
• Performed debit, credit, unshipped, and total accounts transactions on Google Docs/Microsoft Office Suite
• Researched and resolved billing and invoice issues; created an average of 60 to 80 invoices daily
• Entered purchase orders in invoicing system to be processed; managed numerous projects simultaneously within budgetary restrictions, verified details of transactions including funds received and total account balances

Inventory MANAGEMENT | Airplane Design Co. IN 10/2012 – 10/2013 FULL TIME

• Identified inventory issues, informed management about solutions and made appropriate adjustments
• Fulfilled custom orders in a hands-on, fast-paced, team and unsupervised environment
• Cross-trained to assist production lines to achieve other department goals

Business Analyst | University of Notre Dame Notre Dame, IN 06/2004 – 06/2010 FULL TIME

• Recruited other AmeriCorps members to train in Web development
• Edited Web sites using SQL and Adobe Dreamweaver HTML / CSS coding
• Configured Microsoft Outlook e-mail, set up Windows 7 user accounts and themes, used Conductor Web software, connected with Virtual Private Network off campus
• Troubleshoot hardware, software, printers and networking systems, configured data management software, made recommendations for technology purchases, ensured data is securely deleted from malfunctioned technology to dispose, worked with vendors
• Provided analysis of existing requirements and pricing to ensure the most cost-effective options
• Repaired and built computers for Notre Dame Business classrooms; replaced old technology equipment with up-to-date technology equipment

Internships
Bio Chem Lab for 1 Month

GLOBAL IT CUSTOMER SOLUTIONS ASSOCIATE | E-Commerce | CA 01/2019 – 02/2019 FULL TIME

• Coordinated with fulfillment partners at Europe, Hong Kong and Canada as required to schedule timely processing of orders
• Daily order processing: ensured the received files in CSV formats have correct format
• Prioritization of orders / services based on customer requests
• Managed pending orders for all global partners by ticket number and notified customers weekly about pending orders
• Generated orders and returns reports on orders processed each week
• Followed up with customers about completion of orders through e-mails and support logs

Web Design | University of Notre Dame 06/2010 PART TIME Videographer | Indiana University 06/2010 PART TIME

• Recorded student events and interviews of faculty and students

Videographer/photographer | Mishawaka, IN 06/2004 – 06/2010 PART TIME

• Recorded and took videos and photographs for weddings, birthdays and special events
• Handled and stored professional video and photography equipment with PPE training
• Edited photographs utilizing Adobe PhotoShop

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Education 
Bachelors in Graphic Design | Indiana University | Graduated: 12/2010 
Courses training in Management Information Systems, Communications and Accounting at University of Notre Dame and Saint Mary’s College Notre Dame, IN 06 / 2004 – 06 / 2008